Refund policy

🔄 Return Policy

At HASSHI, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we're here to help!

📦 Returns

  • We accept returns only for defective, damaged, or incorrectly received products.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it.

    • In its original packaging.

  • You must contact us within 7 days of receiving your order to request a return.

📸 Required for Returns

  • Please provide photo or video evidence of the defective or incorrect item to our customer support at hasshi.shopify@gmail.com.

❌ Non-Returnable Items

  • Due to the nature of our international shipping model, we do not accept returns for reasons such as wrong size, change of mind, or delayed delivery.

  • Please carefully check product descriptions and size charts before ordering.

💸 Refunds (if applicable)

  • Once your return request is approved, you will receive a full refund to your original payment method within 5–10 business days.

  • Refunds will only be issued after verifying the product issue with photo/video proof.

🛑 Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company; it may take some time before your refund is officially posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at hasshi.shopify@gmail.com.

🚫 Exchanges

  • We do not offer product exchanges unless the product you received is defective or damaged.

📬 Return Shipping

  • If the return is approved, we will guide you through the process.

  • In some cases, you may not need to ship the item back depending on the situation.

  • We cover return costs only if the product is faulty or incorrect.

 

"By placing an order with HASSHI, you agree to all the terms listed in our shipping, return, and refund policies."

 

"Customers are responsible for return shipping costs. Please contact us for instructions before returning any items. In many cases, returns are not required for defective items — simply provide photo or video evidence."